Privacy Policy

The Rodeo Shop Inc.

Customer Privacy Policy
Effective Date: May 22, 2026

The Rodeo Shop Western Wear, operated by The Rodeo Shop Inc., respects our customers’ privacy. This Customer Privacy Policy explains what information we collect, how we use it, when we may share it, how we protect it, and what choices customers have.

Who we are
The Rodeo Shop Western Wear
The Rodeo Shop Inc.
811 US RT 40 W
Eaton, OH 45320
Phone: 937-678-4981
Email for privacy questions or requests: rodeoshop.ohio@gmail.com

Information we collect
Depending on how you shop, contact us, or use our website, we may collect information such as:

• your name
• phone number
• email address
• mailing or shipping address
• birthday information, such as month and day
• purchase history
• sizes, product interests, and customer preference notes
• layaway, special-order, repair, shaping, cleaning, alteration, pickup, and service details
• payment or deposit records
• check records, such as your name, phone number, and check number
• messages you send us by email, website form, social media, text, phone, or Google Business Profile
• event, giveaway, or raffle entry information
• security camera footage
• customer photos when permission is given
• website and device information collected through cookies or similar technologies

Information we do not intentionally store or collect for normal retail use
We do not intentionally store full payment card numbers or cards on file. We do not normally collect copies of IDs, driver’s license numbers, or credit applications for ordinary retail sales.

How we collect information
We collect information directly from you and from your interactions with us, including when you:

• shop in store
• ask for an email or text receipt
• set up or pay on a layaway
• place a special order
• request repair, shaping, cleaning, alteration, or similar service work
• make a return or exchange
• contact us through our website contact form
• message us on social media or through online business listings
• enter a giveaway, raffle, or event
• agree to a photo or social media post
• visit our website or store

How we use information
We use customer information to run the store and serve customers. That may include using information to:

• complete sales, returns, deposits, and other transactions
• send receipts
• manage layaways, special orders, repairs, and pickups
• ship products when needed
• answer questions and provide customer service
• keep customer purchase history and store records
• help prevent fraud, theft, chargebacks, abuse, and misuse
• keep accounting, tax, warranty, legal, and recordkeeping information
• improve our store operations and website
• contact customers about purchases, services, or customer service matters
• offer future loyalty, rewards, or birthday-related programs if we start them later

Payments and checks
Payment card transactions are processed through our payment service providers. We do not intentionally store full card numbers. If you pay by check, we may record your name, phone number, and check number for the transaction and our records.

Website, cookies, analytics, and advertising tools
Our website, rodeoshoponline.com, is an informational website with a contact form. It may use cookies and similar technologies to help the website work, remember settings, understand website traffic, improve performance, and support analytics or advertising tools. We currently use tools such as Google Analytics, Google Ads, and Meta Pixel. These tools may collect information such as IP address, browser or device information, pages visited, and activity on the website.
Where available, you may manage some website cookie choices through our website cookie tools and your browser settings.

Texts, emails, and customer communications
We may contact customers by phone, text, or email about purchases, layaways, special orders, repairs, pickups, returns, customer service, or similar transactional matters.
We do not currently send marketing emails or marketing text messages. If we offer marketing signups in the future, customers will be able to opt out.

Photos and social media
We may take or post customer photos for social media, website, or advertising use when permission is given. For minors, we require parent or guardian permission. For paid advertising, we use stronger written or text-based permission.
If we post a customer photo on our own accounts, the customer, or the parent or guardian of a minor, may ask us to remove it. We will make reasonable efforts to remove it from our own accounts, but we cannot control reposts or copies made by others.

Minors and youth customers
We serve families and youth customers. When possible, a parent or guardian should provide information for a minor.
Children under 13 should not submit personal information to us through our website or online forms. A parent or guardian should contact us on their behalf.

Security cameras
We use security cameras inside and outside the store for safety, security, and loss prevention. Cameras may record video and, where enabled and allowed by law, audio. We do not use cameras in places where customers should reasonably expect privacy.

When we may share information
We may share customer information as needed with:

• service providers that help us run our business, such as point-of-sale, payment, website, analytics, or technology providers
• shipping, delivery, accounting, banking, or professional-service providers
• platforms used to receive or respond to customer messages
• law enforcement, courts, insurers, or other parties when required or appropriate for legal compliance, fraud prevention, chargebacks, or safety matters
• a buyer, successor, or other party involved in a business transfer if our business is sold, merged, or transferred

We do not share customer information more broadly than needed for these purposes.

How we protect information
We use reasonable administrative, technical, and physical safeguards to protect customer information. These steps may include individual account logins, limiting access to authorized personnel, securing paper records, shredding paper records when no longer needed, and using added account-security tools where available.
No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

How long we keep information
We keep customer information only as long as reasonably necessary for business, tax, accounting, warranty, returns, chargebacks, legal, security, customer-service, and recordkeeping purposes.

As examples:

• customer profiles and purchase history may be kept as long as needed for sales history, returns, customer service, accounting, and legal records
• layaway, special-order, repair, and return records may be kept as long as needed for the transaction and related business records
• security footage is usually kept about 90 days unless needed longer for an incident, investigation, or legal matter
• paper forms are kept only as long as needed and then shredded

Your choices and requests
Customers may contact us to:

• ask what customer information we may have about them
• correct contact information or similar customer-profile information
• ask questions about how we use information
• ask to be removed from future marketing if we offer marketing later
• ask for deletion of customer information where legally allowed
• ask us to remove a customer photo from our own social media accounts where reasonably possible

To protect customer information, we may verify identity before giving access to, changing, or deleting records. In some situations, we may need to keep certain transaction, accounting, tax, warranty, return, chargeback, fraud-prevention, security, or legal records even if a customer asks us to delete information.

Changes to this policy
We may update this policy from time to time. When we do, we will post the updated version with a new effective date.

Contact us
If you have a privacy question or request, contact:

The Rodeo Shop Western Wear
811 US RT 40 W, Eaton, OH 45320
937-678-4981
rodeoshop.ohio@gmail.com